Online Store

Benefits of Ordering Online

  • Order 24/7 – from anywhere
  • Additional discount when you set up a recurring AutoOrder
  • Home delivery available
  • Shop from our selection of over 2,500 products including diets, toys, treats, supplements, and much more!
SHOP NOW

Save Time, Order Online

Instead of picking up the phone, go online and browse our Pet Store for what your pet needs!      

If you are already registered, access your account by entering your login information, and start saving yourself time and money today!

Not yet registered? CLICK HERE to submit the online form, and one of our staff will process your registration, then send you a Welcome Email allowing you to complete your registration.

  • Please note that most retail diets are not generally recommended by our veterinarians and are non-returnable once you have purchased them.
  • Auto Order can be set up or cancelled at any time. Items selected for AutoOrder will automatically be ordered at intervals of your choosing. Contact us for more details.
  • Prices indicated in our online store may be different from those in our facility and are subject to change without notice.
  • Orders placed on Fridays, Saturdays or Sundays will be processed on Mondays.
ORDER ONLINE NOW

Online Store Policies

SHIPPING

Orders are sent with Purolator and no signature is required. Even if you are not home, the driver will leave the package. Once your order has shipped, you will be emailed the Purolator tracking number. Please note that once your order has been sent to the distributor, it can no longer be modified or cancelled. 

Free Shipping is available on AutoOrders over $100.

RETURNS/REFUNDS

To return or exchange a product, please contact our clinic at 416-941-8920. We will provide you with the details on what can be returned and how to handle the return. Please note that a restocking fee may apply.

When returning or exchanging a product, you will need to provide:

     • The product(s) description and quantity to be returned/credited.

     • The reason for return.

     • The order number and date of purchase.

If you have the packing list that shipped with the product, please provide this so we can locate the order quickly.